Sometimes life happens, and you might need to return your Mosie kit. However, due to the nature and sensitivity of our products, to be eligible for a return, your kit must be sealed in its original packaging and undamaged. As our products are consumer health products we, unfortunately, are not able to do a refund if you have opened your kit box, even if the product inside remains unopened.
Our policy lasts 60 days. If 60 days have gone by since your purchase, unfortunately, we can’t offer you a refund.
To start the return process, please fill out our form here-https://mosiebaby.com/pages/returns
We require a receipt or proof of purchase. (This is mailed to the email address you used when placing your order. If you can't find it, feel free to contact us at info@mosiebaby.com)
Please do not send your purchase back to the manufacturer.
Refunds (of unopened kits)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if product is not opened)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@mosiebaby.com.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@mosiebaby.com and send your item to: Mosie LLC, PO Box 140753, Austin TX 78714, United States.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
Shipping
To return your product, you should mail your product to: Mosie LLC, PO Box 140753, Austin TX 78714, United States
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
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